What is the latest date I can order a book and make sure it arrives by Christmas?
Uh oh. Did you wait to the last minute? Well relax. We can still get your package there on time.
Can't I just pick up my order at your store and avoid all these shipping charges?
Sure! In fact, we recommend it. Just select "Pickup at store" in the shipping options and we'll call or email you as soon as your order comes in.
Do you deliver?
We do, but only to Belmont, MA addresses. Just select "In-town Delivery" in the shipping options. There is a small charge, but it's a lot less than standard shipping. We can't guarantee delivery times, but if the book is in our store, we will try to deliver the same day. If the book has to be ordered from our warehouse, we'll try to deliver on the day the book arrives. Please note that for security reasons gift cards cannot be delivered. They must be sent Priority Mail.
Okay, so if I have to have my order shipped, what are my options?
Shipping options and costs vary depending on your order and your location. The following are our current choices (in order of least expensive to most expensive). Not all options will be appear for every order:
- USPS Media Mail - A classic white truck with an eagle on it shows up at your door several days later (within 7-14 business days in most cases).
- USPS Priority Mail - A classic white truck with an eagle on it shows up at your door a few days later (within 2-3 business days in most cases).
- 2-Day Shipping - A classic white truck with eagle moving very quickly shows up at your door within 1-2 business days. (This option is only available for orders of $30 or more.)
Delivery times vary widely depending on location, time of year, the carrier and other factors beyond our control. Delivery times listed above are estimates only and are measured from the point at which the order has been processed and handed to the carrier.
The exact cost of your shipping will be calculated at checkout.
All orders will be shipped when complete. We are not able to ship partial orders.
Do you offer overnight shipping?
Alas, overnight shipping for a business our size is incredibly expensive. It would be almost cheaper for you to jump in your car and drive to the warehouse. When we're able to get a better rate, we'll try to make it available to our customers.
If I pay for 2-Day Shipping, is my order guaranteed to arrive within 2 days?
As is true for almost all on-line retailers, the shipping countdown begins once your order has been processed and handed to the shipping company. Processing usually takes 1 day, but sometimes there are delays. For example, our book distributors do not ship over the weekend. So if you order something Friday afternoon, the earliest you could receive it with 2 Day Shipping is Wednesday.
Can you ship outside the U.S.?
No. Right now, we only take orders from U.S. customers and can only ship to U.S. addresses.
Not even Canada?
Sorry, Canada. We love and respect you too much to think you'd want to pay $20.00 in shipping for a $10.00 book. But come visit us next time you're in the Boston area. We'll try to make it up to you.
Why is there a charge for each additional item?
Books weigh an average of 1 lb. for paperbacks and 1.5 lbs. for hardbacks. The shipping companies tend to notice when we add 2, 3, 4 or however many books you ordered to the box, and they charge us for it. We wish this wasn't so. But the good news is, local customers can pick up their orders right at our store. It doesn't get any cheaper or quicker than that.
Why does it cost so much to ship a Gift Card? Can't you just shove it in an envelope?
We can. But experience has shown us that when we put gift cards in a plain envelope with a stamp, the giftcards don't make it to their destination. Two explanations are possible:
1) The gift cards sense the weakness of the envelope and are able to escape;
2) Thieves can easily tell there are gift cards in the envelope and steal them (probably because they like books so much).
So, to avoid both possibilities, we put gift cards in a strong cardboard Priority Mail envelope and send it USPS Priority Mail with tracking. Unfortunately, this added safety comes at a higher cost. (Doesn't it always?)
What does it mean when the availability says "Usually ships within 1 to 5 days?"
Most orders will be processed and sent out within 1 day. Sometimes, though, a book may be in low supply, or back ordered, or there may be a slow-down due to holiday demands or Joe in Bay 5 may have taken a slightly longer than usual lunch break in order to visit his daughter's school. Even those cases are usually resolved within 2 or 3 business days. But the distributor always says 1 to 5 days, just in case.
Still have questions?
Please go to our Contact Page and let us know what you're looking for.